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Tenants

Guidelines for Tenants

Guidelines for Tenants

 


 

 

 


 

 




Harcourts Green Living respects and values our tenants. You can expect to deal with a friendly, professional and experienced team of agents who will ensure all your needs are met while you are renting with us.

 

GUIDELINES FOR TENANTS
 

Applying for a Property

When you find the right property, you will need to complete a Tenancy Application Form. You may need to provide copies of identification copies to the value of 100 points with your application. For example, a Driver Licence, ATM card, credit card and a bill addressed to you at your current address.

 

Bond

The rental bond is requested as financial protection should there be a breach in the tenancy agreement. Your rental bond will be lodged with the Residential Tenancy Bond Authority. The bond is held as security against any property damage, undue wear and tear or in the event there is money owing at the end of tenancy. Once it is established that all conditions of the tenancy have been met, the bond will be refunded promptly. The amount of bond payable is specified in the tenancy agreement. Please note, the bond required may increase where there is a rent increase.

 

Occupancy

Only the people (and the number of people) included on your tenancy agreement are permitted to reside at the property on a permanent basis. Should a tenant wish to move in or out you are required to notify us in writing immediately. Please note a new tenant will need to be approved through the application process prior to moving in.

 

Paying the rent

It’s your legal responsibility to pay your rent to the Landlord in advance. Please ensure that your payments reach us on or before the due date. If you have any problems with your rent payments please notify your Property Manager at the earliest possible time. If you fall into arrears, we will be obligated to follow the procedures outlined in the Residential Tenancies Act to collect the rent on behalf of the landlord.

 

Inspections

A property condition report is used to determine the condition of the property at the commencement of your tenancy. It also ensures that you are not held responsible for damage at the expiry of your tenancy that may have been there prior to your occupation. You are required to make comment and additional notes, sign and return the document to our office. The document will be filed with your Tenancy Agreement and used as evidence of the property condition at the commencement of the tenancy.

Routine Inspections may be made at regular intervals. The primary role of these inspections is to advise the owner of the condition and care of their property and what, if any, maintenance is required. This is an opportunity for you to point out any maintenance required at the property. Photos may be taken by the Property Manager during the inspection.

 

Repairs and Maintenance

It’s important when you notice a maintenance issue that you inform our office as soon as possible (in writing). This can be done using the maintenance request form and can be issued via email, fax or mail. Jobs requiring attention by tradespeople firstly require permission from the Landlord.

Once the Landlord's approval has been obtained, a work order is forwarded directly to the specific tradesperson, who will then be in direct contact with you to arrange a convenient time to address the approved maintenance. Please be aware that works carried out on the property by any person not approved under a work order from a Harcourts office may result in your liability to pay the account.

 

Emergency Repair

Listed within the 'Welcome to Renting with Harcourts' guide, you will find details of emergency contacts for emergency repairs. We ask that you always try to contact your Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact the emergency contractors directly.

The legislation is specific about what constitutes an emergency repair and it's important that you know that should the issue not be deemed an emergency, you will be responsible for the account. An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure. (For example burst water service, broken toilet (where there is no other toilet), serious leak, serious electrical fault).

 

Ending the Tenancy and leaving the Property

Contact your Property Manager to discuss your legal requirements with regards to ending your tenancy as written notice periods will be required. Once the Property Manager has received/issued your 'Notice of Intention to Leave/Notice to Leave', they will contact you and advise requirements for handing over vacant possession. Once vacant possession is established (that is, all keys have been returned) a bond/final inspection can be completed.

 

Breaking the lease

Your tenancy agreement is a legally binding contract and as such process needs to be followed to break any tenancy agreement. In the first instance, please contact your Property Manager to inform them of your intention. They will forward you a 'break lease form' and details of your obligations.

 

Helpful Tips for Tenants - Application Preparation

 

Contact Details

Emergency Phone 000

 

SES 132 500

www.ses.qld.gov.au

HARCOURTS PROPERTY MANAGEMENT
Emergency Numbers (After Hours) Request for Repairs

0410 270 246

0401 553 829

0402 196 879

 Email: hglrentals@harcourts.com.au

EMERGENCY CONTACTS (TRADESPEOPLE)
Electrician Sparky Corp

1300 417 397

   

07 3901 1089

0415 673 193 (Matt)

  DC Electrical

1300 707 694 (Aaron)

     
Glass True Blue Glass 07 3209 8774
  Gecko Glass  07 3824 7221
Plumber Insink Plumbing 0419 359 808
  Brisbane Plumbing & Drainage

1300 740 206

    0421 185 947
Locksmith CT Locksmiths

0433 335 674

Download pdf version of the Contact List here.

 

 

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